Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines
نویسندگان
چکیده
A lot of the company's business activities failed due to not adapting user needs and technological developments. Previous studies show that there is no way implement UX guidelines explain specific for e-commerce systems. Therefore, we need a implementing websites. We used usability parameters in ISO 9241-11, namely effectiveness, efficiency, satisfaction, measure system's then conduct an interview follow up result. This research identifies how companies best practices their systems can be other people who want design applications.
منابع مشابه
What is Usability? A Characterization based on ISO 9241-11 and ISO/IEC 25010
According to Brooke [3] " Usability does not exist in any absolute sense; it can only be defined with reference to particular contexts. " That is, one cannot speak of usability without specifying what that particular usability is characterized by. Driven by the feedback of a reviewer at an international conference, I explore in which way one can precisely specify the kind of usability they are ...
متن کاملEvaluating haptic feedback in virtual environments using ISO 9241-9
The ISO 9241 Part 9 standard [2] pointing task is used to evaluate passive haptic feedback in target selection in a virtual environment (VE). Participants performed a tapping task using a tracked stylus in a CAVE both with, and without passive haptic feedback provided by a plastic panel co-located with the targets. Pointing throughput (but not speed nor accuracy alone) was significantly higher ...
متن کاملUX, Usability and ISO Standards
The paper explores the relationship between UX and current approaches to usability in ISO standards, and how the ISO approach could potentially be extended to incorporate UX in guidance for product developers. Three approaches to usability are identified: 1. System Usability: Meeting organizational goals for user performance, safety and satisfaction resulting from interaction. 2. User Experienc...
متن کاملUsability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quality Standard ISO 9126 in mobile environments, especially the usability characteristic. To do that,...
متن کاملDevelopment of a Web Site Usability Instrument Based on Iso 9241-11
The importance of Web site usability is apparent. Previous studies have found that a usable Web site creates a positive attitude toward online stores, increases stickiness and revisit rates, and eventually stimulates online purchases. A usable Web site also provides benefits to e-business by reducing website development, support, and maintenance costs. The ISO 9241-11 standard for usability has...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Jurnal inform
سال: 2022
ISSN: ['2581-0367', '2502-3470']
DOI: https://doi.org/10.25139/inform.v7i1.4443